VOiCE is planning and recording software that assists individuals, organisations and partnerships to design and deliver effective community engagement. The system will enable all users to use a common approach to plan, monitor and evaluate community engagement practice.

In relation to particular community engagement initiatives, VOiCE will support users to:

• Develop plans that relate to your purpose .

• Monitor progress in implementing your plan.

• Evaluate the process and outcomes.

• Learn lessons for future activity.

VOiCE is designed in three sections: Plan, Do, Review.  It takes you through logical steps to facilitate well-constructed, managed and evaluated engagement from which you can continuously learn and improve your practice.

Across all the community engagement that your organisation or partnership is involved in VOiCE will provide a data bank that can be used to analyse:

• What engagement is being (and has been) conducted.

• What issues and needs it addresses.

• Where it is happening.

• Who is involved in it.

• Who is not involved in it that might be.

• What has or has not been effective.

Whilst the primary purpose of VOiCE is to support effective engagement practice, this aspect of VOiCE provides management

VOiCE accounts

1. VOiCE individual and organisation accounts are free of charge for any organisations that are currently working or based in Scotland’s communities.

2. Individual accounts for individuals out with Scotland’s communities will be charged at a rate of £20 per annum.  On setting up your account our administrator will be in touch to discuss payment and making your account live.

3. Organisational accounts out with Scotland’s communities will be charged £100 plus VAT per annum. On setting up your account our administrator will be in touch to discuss payment and making your account live.  The administrator will support you to add additional individuals from your organisation.

4. SCDC provides training on using VOiCE which can be agreed for an additional fee.  Training can be delivered online or face-to-face.

 SCDC will determine if a charge will be levied for individual and organisational accounts. Read our Terms of Business for more information.